Policy page

Ability Project Solutions

Privacy, Data Protection & Security Policy

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1. Introduction: Ability Project Solutions (“Ability Project Solutions”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal and business information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you engage with us, visit our website, or otherwise interact with our services.

2. Scope of This Policy: This policy applies to • Visitors to our website • Clients and prospective clients • Suppliers, service providers, and professional partners • Subscribers to our communications or updates.

3. Personal Information We Collect: Only personal information that is necessary, relevant, and lawful for our business operations. 3.1 Information you provide directly may include: • Full name • Job title and organisation • Contact details (email address, telephone number, physical address) • Billing and payment information • Information provided through forms, emails, or correspondence 3.2 Information Collected Automatically: When you use our website, we may collect: • IP address • Browser and device information • Website usage data and analytics • Cookies and similar technologies 3.3 Information from Third Parties: We may receive information from: • Referrals • Publicly available sources • Trusted service providers who assist with hosting, analytics, or communications.

4. Purpose of Processing Personal Information: • Delivering and managing consulting and professional services • Communicating with clients and stakeholders • Processing payments and managing accounts • Improving our services and website functionality. • Complying with legal, regulatory, and contractual obligations • Sending communications where consent has been provided. We do not sell, rent, or trade personal information to third parties.

5. Lawful Basis for Processing Information (POPIA): In accordance with POPIA, personal information is processed on one or more of the following lawful grounds • Consent of the data subject • Performance of a contract • Compliance with a legal obligation • Legitimate business interests, provided such interests do not override the rights of the data subject.

6. Sharing of Personal Information: We may share personal information with • Employees and authorised contractors • Professional advisers (legal, accounting, or compliance) • Trusted third-party service providers • Regulatory or governmental authorities where required by law. All recipients are required to maintain appropriate confidentiality and security standards.

7. Cross-Border Transfers: Where personal information is transferred outside South Africa, we ensure that • The recipient is subject to laws or agreements providing an adequate level of protection, and / or • The data subject has consented to the transfer, and / or • The transfer is necessary for contractual or legal purposes.

8. Data Retention: We retain personal information only for as long as necessary to • Fulfil the purposes for which it was collected • Meet legal, regulatory, or professional obligations Once no longer required, information is securely deleted, destroyed, or anonymised.

9. Information Security Safeguards: Ability Project Solutions implements appropriate technical and organisational security measures to protect personal information against loss, unauthorised access, misuse, or disclosure. These measures include • Secure cloud-based systems • Encrypted communications (HTTPS/TLS) • Access controls and authentication • Confidentiality obligations for staff and contractors. Our security practices are reviewed periodically to remain aligned with industry standards and legal requirements.

10. Data Breach Management: In the event of a data breach, we will • Take immediate steps to assess and contain the breach • Notify affected data subjects and the Information Regulator where required • Implement corrective measures to prevent recurrence.

11. Third-Party Service Providers: All third-party providers are carefully selected and contractually required to • Process personal information only for authorised purposes • Maintain confidentiality and security • Comply with POPIA and applicable privacy laws.

12. Responsibilities of Clients and Users: Clients and users are encouraged to • Provide accurate and up-to-date information • Use secure communication channels when sharing sensitive data • Notify us promptly of any privacy or data protection concerns.

13. Data Subject Rights: In terms of POPIA, data subjects have the right to • Request access to their personal information • Request correction or deletion of personal information • Object to the processing of personal information • Withdraw consent where processing is based on consent • Lodge a complaint with the Information Regulator. Requests can be made using the contact details below.

14. Updates to This Policy: We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

15. Contact Information & Information Officer: For any questions, requests, or concerns regarding this policy or your personal information, please contact:

Ability Project Solutions
Email: info@abilityproject.co.za

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